FAQ

Welcome to the LeLightGo Frequently Asked Question Page. Here you can find answers to some of most Asked questions .If your question isn't listed or answered here,please head on " contact us " and  we will reply to your email within 12-24 hours.

 

 

No, you can also place an order as a guest. But, there are some perks if you have an account with us:

  • Quick checkout process
  • Easily view your order status and order history
  • Receive updates detailing our new releases and special promotions
     

      What if I forgot my password?

On the login page, click “Lost password?” and you’ll be redirected to a page where you can create a new password.

  

      What if I typed the wrong email address?

Please contact us so we can change your email address. We can change your email address, name, and address (if we didn't ship yet your order).

     How secure is my online order?

When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

     How do I change or cancel my order?

 We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, in our sole discretion, even after the Customer receives an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment. 

Please note that any orders that have already been packed or shipped cannot be cancelled.

 

      How do I set my shipping address?

 Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuations. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead. For example, you may change letter "?" to "c".

 

     Can I change my shipping address after placing an order?

Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vacational address as we do not know how long the destination's customs department will have the package on hold.

 

    How do I track my order?

 We will email your tracking information as soon as your order has shipped. Usually you will receive the tracking number one day after we have shipped your order.

 

     Can I use several discount codes in one order?

Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.

 

    What do I do if I have missing items in my order?

 If something is still missing, please contact us immediately.

Questions About Light Kits

 

    What makes LeLightGo light kits special?

 Our high quality light kits perfectly fits every LEGO® bricks. We provide detailed step-by-step instructions, which will help you easily install your LeLightGo light kit.

All our kits are very easy to use. Just plug them and you are ready to go! 

 

   Are LeLightGo light kits safe for my child?

 Our products are safe for children however we always require adult supervision.

 

   Can I suggest a light kit?

 Yes, you can! You can send us a suggestion message support@lelightgo.com


 

   I want to be notified about new light kits releases, what should I do?

 If you want to be notified on new light kits releases than please subscribe to our email newsletter or follow us on social media such as Facebook, Instagram or Youtube.

Our Instagram page is:

LleLlightGo Instagram

Our Facebook page is:

LeLlightGo Facebook

Our YouTube page is:
LeLightGo YouTube

 

 

Questions About Shipping & Customs

 

    How much are your shipping rates?

We offer free shipping Worldwide.

    When will my order be processed?

All orders are handled and shipped out from our warehouse in Hong Kong. Please allow extra time for your order to be processed during holidays and sale seasons. 

We processes orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. 

Please note that we don't ship on weekends. Please contact us if you do not receive tracking confirmation after 5 business days from the day you completed your payment.

 

    Will I be charged with customs and taxes?

 The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order.

Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. 

Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

 

   When will my order arrive?

Once the order has shipped, we will email your tracking information on the next day as tracking information generally becomes available 24 hours after we have shipped the order. We are not responsible for delays caused by the customs department in your country.


Usually our orders arrives within 5-14 days. For more information please visit Shipping Page 

 

 

    How do I return an product?

 If you are not happy with your purchase and wish to return an item, please contact us within 14 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved. 


For a list of final sale items, please see our Refund Policy. All returns must be in original condition with packaging intact.

 

    Will shipping be covered for my returns?

 All return shipping fees and other miscellaneous fees are the responsibility of the customer.

 

   My light kit arrived damaged, what should I do?

 If your kit doesn't work please contact us on support@LeLlightGo.com or via Facebook Messenger or instagram. We will immediately solve your problem.

 

   How long is the return process?

 Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.

 

   When will I receive my refund?

 All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank/PayPal with questions about when the credit will be posted to your account. 

If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.