Thank you for visiting and shopping at LeLightGo.Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. The shipping e-mail you receive will contain a tracking number for your package. Within 48 hours of shipment, you can go to the 4PX Tracking Service's website or DHL /EMS website to track your package.
Frequently Asked Questions on Shipping
1. What Is Shipping Insurance?
Shipping Insurance offers superior protection and safety for your valuable items during international delivery. We'll reship your parcel immediately at no extra charge if it's reported lost or damaged.
2. When Will My Order Ship?
Receiving Time = Processing Time + Shipping Time
Processing: Usually 2-3working days, Peak season 2-5 days
Before we ship your order, we have to prepare your products, do strict quality-control tests and carefully package the items. The time it takes to prepare your items for shipping is separate from the delivery time. Hope you could understand us.
Most orders ship within 2-3 business days of purchase. Shipping times may vary due to availability of merchandise. Orders are not shipped on the weekends or holidays.
the following is the estimated time of shipping
USA, Canada: 7-13 Business Days
Europe: 7-14 Business Days
Asia: 6-14 Business Days
Australia: 7-14 Business Days
International: 15-20 Business Days
Once your LeLightGo.com parcel has been shipped, you will receive a shipping confirmation email entailing your tracking details. You can track your parcel using this link provided in this email.
Once your parcel has reached the destination country, it is best to track it with the local carrier/postal service. Below you will see websites where you can track your order.
How do I Track?
Please enter your tracking number and select the carrier of 4PX
3. Will I Have To Pay International Taxes And Duties?
There always no extra Custom fee. But the recipient will be fully responsible for the charges if there is any. Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. This is just a general guideline and you should contact your customs office for specific amounts and percentages.
We cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, on rare occasions custom agents may delay delivery of some packages.
4.Verification Of Shipping
When placing your order, please make sure that you use the billing address and contact information as it appears on your credit statement. In the event that your information does not match exactly what your credit card has on file, your order may be held pending verification. This may require us to contact you directly. When specifying shipping address information, be sure to check that the zip code, city and state are correct. If according to delivery service's records, this information does not match their records, we may have to contact you to update this information and this may delay your order.
The tracking of your parcel is online traceable. After your order is shipped out, a confirmation email with an online tracking number and link will be sent to you. The tracking number will be valid for your check within 48 hours after you receive the email. You can also sign in to your account to track your order or you can also contact our customer team to ask for help.
We sincerely suggest you add us to your email list so that you can get confirmation about your order from us. And remember to check your SPAM/JUNK folder if you do not receive a reply in 3 days.If you have any questions about the shipping of your order, please feel free to contact us.
8. Missing Any Items In My Order.
As different arrivals of the items, sometimes we don't send all items you've ordered at the same time, so some of your items will be arriving separately. There is an email saying if your items sent separately. So first check your email box and if there are any doubts, please feel easy to contact us.