This was my first experience with a Lego light kit. So let's start off with the ordering and shipping, which were good experiences, I got 20% of the price and the order shipped out pretty fast, with a tracking number from China. The install was not fun. The instructions were not always very clear as were the pictures, which made it difficult to sometimes understand where to run wires. I looked at a more expensive competitors site for a comparable kit and their instructions and pictures were easier to understand. After everything was installed the lights looked fantastic, but one of the bulbs was out, which may have been my fault. I tested everything before installing yet I still had a bulb out, so I may have damaged it during the installation. I contacted customer service and explained my issue and attached pictures. I got a response with in 24 hours and they sent out a replacement with in a week. With that being said, the customer service was top notch, no complaints. However the replacement lights, the color was slightly off from the rest of the kit. I doubt I will do another kit just because they're much more difficult then I anticipated, nothing to do with this company. I would have given then a 3 due to the difficulty of understanding the instructions, but because of their customer service will go with a 4. Oh and one more thing, I have had nothing but problems with the remote control, and plan on buying a USB charger because the battery pack they supply doesn't cut it.
Wiring instructions are very hard to read
Lights when plugged in didn’t work properly
Followed online instructions to fix problem remote doesn’t work properly
Will be requesting refund of product please don’t buy from this company!! :-(
Great kit but the pairing with the RC doesn't work very well.
I have to pair it each time and the kit doesn't respond very well
Both ligjts in bag 1 did not work, waiting for replacements for almost 3 weeks now. Have not even shipped yet. Can't even start since it is bag number 1.